Validity period: 15/07/2019 - 16/08/2019
Duty Station: Head Office
Position: Banking Services Manager
Department: Banking Services

The Banking Services Manager is responsible for directing the daily management of FINCA Uganda’s banking operations activities and related services, including Staffing, Customer Management, Payments and Reconciliation and Banking Operations, and procedures.
She/He is to ensure that FINCA Uganda offers maximally competitive banking operations services that support outreach maximization under the condition of profitability; that these services are implemented in a most efficient, client-friendly, safe, and professional manner; that FINCA Uganda has banking operations staff in adequate numbers with excellent skills and finally to maximize FINCA Uganda’s outreach to the target group in a sustainable and profitable way.

1. Managing the banking service unit and building its internal capacity aligned with the organizational strategy through:

  • Providing assurance on the integrity of the company’s financial statements through reconciliation of all Nostro accounts, Suspense accounts and developing critical KPI’s for the transactions classes with clear escalation procedures.
  • Ensuring the establishment and effective operations of a transactional banking service unit through a centralized back office team that provides services including but not limited to funds transfers, write offs posting, Money transfers settlement, petty cash payments, dormant account re-activations fixed deposit account settlements and establishment.
  • Ensuring the establishment and effective operations of a transactional banking service team through a centralized loan management team that provides services included but not limited to posting loan, posting loan adjustments, early settlement (payoff) of loans, monitoring, reporting and handling of data Quality and disputes on credit Reference Bureau.
  • Establishing and ensuring compliance of Know Your Customer requirements for the company and providing need support in all product development and reviews to ensure full compliance with policies and regulations.
  • Establishing clear reporting of the unit and ensuring timely submissions to management, Board and Regulatory bodies in line with internal policies and regulatory requirements.

2. Reviewing and improving the banking services policies and procedure manuals and supporting effective implementation of the policies and procedures on banking services across all FINCA branches/services points.
3. Custodian of the units Risk Control Self-Assessment and Business Continuity tools ensuring periodic updates and compliance with the set objectives.
4. Ensuring all Internal and External unit reviews findings are actioned and closed within agreed framework and control measures are instituted to avoid repeat findings.

5. Developing and managing the annual budget for the banking services unit by:

  • Applying stringent measures to cost analysis and management ensuring that
    product and service delivery costs are at optimum levels and aligned to business
  • Producing periodic management reports demonstrating performance against
    budgetary targets and operational metrics for all services delivered and for
    challenges/ incidents encountered and managed.
  • Managing and controlling payments and settlement function including cheques,
    ATM transactions, Mobile payments and money transfers, ensuring precise values
    are disbursed and received by the bank with due care.
  • Delivering periodic, daily, weekly, monthly reports against operational
    departmental metrics for all products and services.

6. Carrying out supervisory responsibilities in accordance with the organization’s policies and
applicable laws where responsibilities include interviewing and training employees; planning,
assigning, and directing work; appraising performance; rewarding and disciplining
employees; addressing complaints and resolving problems.
7. Providing branch operational staff support to ensure operational compliance and
service/cost efficiency and delivery of transactional banking services through a superior
customer service experience.
8. Identifying key roles and resourcing for Banking Services units, implementing structural
changes, and developing job descriptions and KPIs for each position.
9. Establishing Service Level agreements for all work streams in the unit and ensuring
implementation and compliance to the Service Level Agreements.
10. Defining metrics, processing targets and implementing performance measurement
initiatives to support Banking Services strategy.

1. Good analytical skills
2. Excellent Project Management skills
3. Excellent communication skills
4. Change management exposure
5. Ability to delegate work assignments
6. People Management skills
7. Business acumen, Knowledge of the market and ability to align work with strategic
8. Integrity, ability to inspire the trust of others
9. Ability to support organization’s goals and values.

A Business related Bachelor’s Degree or equivalent
5 year’s work experience in financial/banking sector
2 years as a team leader in various capacities including back office or finance related role