MYSTERY SHOPPING - TERMS OF REFERENCE Brief background of FINCA: FINCA Uganda, a member of the FINCA Impact Finance global network, is a leading Microfinance Deposit Taking Institution (MDI) regulated by the Central Bank.
Olivia Nakiwala Sanyu, a seamstress working in the outskirts of Kampala Kabalagala in Uganda, was struggling to get her sewing business off the ground. Unable to leave her shop during the day, she found
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